Privacy Policy

Who We Are

Sentrix Media is a digital-services brand operated by Sentrix Technologies (Private) Limited, Pakistan.

Sentrix Technologies (Private) Limited operates this website and is responsible for its general administration and primary technology-delivery operations.

Where appropriate for international commercial activities, information may also be processed by Sentrix Technologies LLC, United States for purposes including client relationship management, proposals, contracting, e-signatures, invoicing, payment administration and related commercial communications.

The specific Sentrix legal entity responsible for a commercial engagement may also be identified in the applicable proposal, agreement, invoice or other commercial documentation.

Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through sentrixmedia.com and through related interactions with Sentrix, including when you:

• visit or interact with our website;
• complete a contact, consultation or project-enquiry form;
• contact us by email, phone, WhatsApp, text message or another communication channel;
• request information about our services;
• become a prospective or existing client;
• interact with applicable Sentrix commercial or technical teams; or
• otherwise provide information directly to us.

Separate contracts, product-specific policies or notices may apply to particular software platforms, client projects or services.

Information We May Collect

The information we collect depends on how you interact with Sentrix.

How We Use Your Information

We may use information for purposes including:

• responding to enquiries and consultation requests;
• assessing project requirements;
• preparing proposals, estimates and commercial documentation;
• communicating about projects, services and accounts;
• providing software, development, automation, marketing or other agreed services;
• managing client relationships;
• administering contracts, e-signatures, invoicing and payments where applicable;
• improving our website, services and user experience;
• monitoring website performance and security;
• preventing misuse, fraud or unauthorized activity;
• keeping appropriate business records; and
• complying with applicable legal, regulatory or contractual obligations.

SMS, Phone & Electronic Communications

We may contact you using information you provide to respond to an enquiry, discuss a project, provide requested information, administer an existing business relationship or deliver communications you have separately agreed to receive.

Where you separately opt in to receive text messages from Sentrix Technologies LLC regarding your enquiry or applicable services, consent is not a condition of purchase. Message frequency may vary and message and data rates may apply.

You may reply STOP to unsubscribe from applicable text messages and HELP for assistance.

Transactional or service-related communications may still be sent where necessary for an active client relationship, project, payment, security matter or other legitimate business purpose.

Cookies & Similar Technologies

Our website may use cookies and similar technologies to support website functionality, remember certain preferences, improve performance, understand website usage and help protect the website against misuse.

Depending on the tools active on the website, cookies may be associated with functions such as:

• essential website operation;
• security;
• form functionality;
• preferences;
• performance measurement; or
• analytics.

You may control or delete many cookies through your browser settings. Disabling certain cookies may affect some website functionality.

How Information May Be Shared

Sentrix does not sell personal information simply for monetary consideration.

We may share or provide access to information where reasonably necessary with:

• Sentrix Technologies (Private) Limited;
• Sentrix Technologies LLC where applicable to an international commercial engagement;
• authorized Sentrix personnel involved in business, technical, administrative or commercial activities;
• vendors or service providers that support hosting, forms, email, communications, security, analytics, payment administration or related business functions where those services are used;
• professional advisers where reasonably necessary;
• a successor or acquiring organization in connection with a legitimate corporate transaction; or
• government authorities, regulators, courts or other parties where disclosure is legally required or reasonably necessary to protect rights, security or prevent misuse.

Service providers should receive only the information reasonably necessary to perform their applicable function and are expected to handle information appropriately.

International Processing

Sentrix operates with technology-delivery operations in Pakistan and applicable international commercial operations through the United States.

As a result, information associated with an enquiry, client relationship or project may be accessed or processed across these operating locations where reasonably necessary for technical delivery, client communication, contracting, account administration or related business purposes.

Where applicable law requires safeguards for international data transfers, Sentrix will take reasonable steps appropriate to the circumstances and applicable requirements.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:

• respond to and manage enquiries;
• perform agreed services;
• maintain appropriate client and business records;
• administer contracts and payments;
• resolve disputes;
• maintain security records; and
• satisfy applicable legal, accounting, tax or regulatory requirements.

Retention periods may therefore vary depending on the type of information and the context in which it was collected.

Information Security

We use reasonable administrative, technical and operational safeguards intended to help protect information from unauthorized access, disclosure, alteration, misuse or loss.

These measures may include access controls, security configurations, authentication, monitoring, backups and other safeguards appropriate to the systems being used.

No website, internet transmission, storage platform or electronic system can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.

Privacy Rights & Choices

Depending on your location and the law that applies to your information, you may have certain rights relating to personal information.

These may include the ability to request:

• access to certain personal information;
• correction of inaccurate information;
• deletion of certain information;
• restriction of certain processing;
• withdrawal of consent where processing depends on consent; or
• information about how personal data is handled.

These rights are not absolute and may be subject to legal, contractual, security, accounting or other permitted limitations.

To make a privacy-related request, contact us using the information at the end of this Policy. We may need to verify your identity before completing certain requests.

Children's Privacy

Sentrix's website and business services are not directed to children under 13, and we do not knowingly seek to collect personal information from children under 13 through this website.

If we become aware that information was submitted by a child in circumstances where it should not have been collected, we may take reasonable steps to remove it.

Third-Party Websites & Services

Our website may contain links to external websites, platforms, social networks or other services operated by third parties.

Their privacy practices are governed by their own policies. Sentrix is not responsible for the privacy, security or content practices of third-party websites that we do not control.

We encourage you to review the privacy policy of any external service before providing personal information to it.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, legal requirements or privacy practices.

When we make changes, the Last Updated date at the top of this page will be revised.

Where required, we may provide additional notice of material changes using an appropriate communication method.